Eminent Cachet Designs

Effective Date: July 2025

Last Updated: August 2026

1. Introduction

Eminent Cachet Designs (“Eminent Cachet Designs,” “we,” “us,” or “our”) is a construction and design firm based in Montego Bay, Jamaica. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit our website at https://eminentcachetdesigns.com (the “Site”) or contact us for our services, how we use that information, who we share it with, and the rights you have over it.

We act as the “data controller” for the personal information described in this policy. This means we are responsible for deciding how and why your personal information is processed. We handle personal data in line with Jamaica’s Data Protection Act, 2020 and, where applicable, international data protection standards that apply to clients and visitors in the diaspora.

By using our Site or submitting your information to us, you agree to the practices described in this policy.

2. Scope

This policy applies to information we collect:

Through our Site, including our consultation and contact forms
When you contact us by phone, email, WhatsApp, or social media
In the course of providing construction, renovation, architectural, consulting, and related services
From your interactions with our online content

This policy does not cover the practices of third-party websites or platforms that we link to. Please review their own privacy policies before sharing information with them.

3. Information We Collect

3.1 Information you provide directly

When you fill out our consultation request form, contact us, or engage our services, we may collect:

Your full name
Your phone number
Your email address
The type of project you are interested in (for example, new construction, renovation, architectural planning, consulting, or hurricane restoration)
Your estimated budget range
Your project timeline
Any project details or other information you choose to share in your message
Any records, documents, or communications you send us during a project

If you contact us through WhatsApp, phone, or email, we also collect the contact details and the content of the messages you send.

3.2 Information we collect automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, which may include:

Your IP address and general location (such as your city or country)
Your browser type and device information
The pages you view and the links you click
The date and time of your visit and how long you stay
The website or source that referred you to us

3.3 Cookies and tracking technologies

Our Site is built on WordPress and uses cookies and similar technologies to function properly, remember your preferences, and understand how visitors use the Site. Cookies are small text files stored on your device.

We may use:

Essential cookies that are necessary for the Site to work
Analytics cookies that help us understand traffic and improve the Site
Functional cookies that remember your choices

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the Site works for you. If we use third-party analytics or advertising tools, they are described in Section 7.

Note for the site owner: Confirm which analytics or tracking tools are actually installed (for example, Google Analytics, Meta Pixel, or a WordPress analytics plugin) and name them here so this section stays accurate.

4. How We Use Your Information

We use the information we collect to:

Respond to your consultation requests and inquiries
Prepare project proposals, quotes, and estimates
Provide, manage, and deliver our construction and design services
Communicate with you about your project, including progress updates and site reports
Schedule consultations and appointments
Send you information about our services when you have asked to hear from us
Maintain records for accounting, contractual, and legal purposes
Improve our Site, services, and customer experience
Protect our business, prevent fraud, and comply with our legal obligations

We do not use automated decision-making that produces legal or similarly significant effects on you without human involvement.

5. Legal Basis for Processing

We process your personal information on one or more of the following bases:

Consent: When you voluntarily submit a form or reach out to us, you consent to us using your details to respond and follow up. You can withdraw consent at any time.
Contract: When we need your information to prepare a proposal or carry out a project you have engaged us for.
Legitimate interests: To run and improve our business, respond to inquiries, and keep our Site secure, provided these interests do not override your rights.
Legal obligation: When we are required to keep or disclose information to comply with the law.

6. Marketing Communications

We will only send you marketing communications where you have agreed to receive them or where we are otherwise permitted to do so. Every marketing message will give you a clear way to opt out. You can also ask us to stop sending marketing communications at any time by contacting us using the details in Section 14. Opting out of marketing does not affect messages we need to send you about an active project.

7. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service providers and contractors: Trusted third parties who help us operate our business and Site, such as web hosting providers, email services, and any subcontractors or professionals involved in delivering your project. These parties are only permitted to use your information to provide services to us.
Communication platforms: If you contact us through WhatsApp or social media, your information is handled according to those platforms’ own privacy policies. WhatsApp is owned by Meta Platforms.
Analytics providers: If we use analytics tools to understand Site traffic, limited usage data may be shared with those providers.
Professional advisors: Such as accountants, insurers, or legal advisors, where necessary.
Legal and regulatory authorities: Where we are required to disclose information by law, court order, or to protect our legal rights, safety, or property.
Business transfers: If our business is sold or reorganized, your information may be transferred as part of that transaction.

8. Third-Party Services and Links

Our Site includes links to third-party platforms, including WhatsApp, Instagram, Facebook, LinkedIn, and Houzz. When you click these links or interact with these platforms, you leave our Site and are subject to their privacy practices. We are not responsible for the content or privacy practices of third-party sites and services. We encourage you to read their privacy policies.

9. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including:

Responding to your inquiry and following up on potential projects
Delivering and completing the services you engaged us for
Meeting our legal, accounting, tax, and contractual obligations
Resolving disputes and enforcing our agreements

When your information is no longer needed, we will securely delete or anonymize it.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include secure hosting, access controls, and safe handling of the information you share with us.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to avoid sending highly sensitive information through unsecured channels.

11. International Data Transfers

We are based in Jamaica and primarily serve clients in Jamaica and the diaspora. Some of the service providers we use (such as hosting, email, and communication platforms) may store or process data outside of Jamaica.

Jamaica’s Data Protection Act, 2020 restricts transfers of personal data to territories that do not provide an adequate level of protection. Where your information is transferred outside of Jamaica, we take steps to ensure it remains protected in line with applicable data protection standards, whether through the safeguards of the receiving country, contractual protections, or your consent.

12. Your Data Protection Rights

Subject to applicable law, you have the following rights over your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to correct information that is inaccurate or incomplete.
Objection: Object to our processing of your information in certain circumstances, including for direct marketing.
Restriction: Ask us to limit how we use your information in certain circumstances.
Portability: Request that we provide your information in a structured, commonly used format.
Withdraw consent: Withdraw any consent you previously gave, without affecting processing already carried out.
Deletion: Ask us to delete your information where there is no ongoing legal or business reason to keep it.
Complaint: Lodge a complaint with the supervisory authority (see Section 13).

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before acting on your request, and we will respond within the timeframe required by law.

Visitors and clients in other jurisdictions, including the United States, United Kingdom, Canada, and the European Union, may have additional or different rights under their local laws. We will honor those rights where they apply to you.

13. Supervisory Authority

If you are in Jamaica and believe we have not handled your personal information properly, you have the right to file a complaint with:

The Office of the Information Commissioner (OIC), Jamaica The national data protection regulator established under the Data Protection Act, 2020.

We would appreciate the chance to address your concerns directly before you approach the regulator, so please consider contacting us first.

14. How to Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, or if you want to exercise your rights, please contact us:

Eminent Cachet Designs Montego Bay, Jamaica

Email: onielcunningham@eminentcachetdesigns.com Phone / WhatsApp: (876) 359-4628 Business Hours: Monday to Friday, 9:00 AM to 5:00 PM

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy and post the revised version on this page. We encourage you to review this policy periodically. Your continued use of our Site after changes are posted means you accept the updated policy.